Enhancing Employee Support with AI-Powered Voice Assistance.
The Employee Chatbot was designed to provide real-time, AI-driven assistance to employees by answering queries related to company policies. By leveraging OpenAI’s real-time API and fine-tuning GPT with company policy documents, the chatbot ensures accurate, policy-compliant responses. The goal was to create a seamless voice-based interaction system that enables employees to receive instant support on HR and policy-related concerns.
Here are the challenges we encountered during the application’s development phase
Traditional methods of accessing policy information, such as lengthy documents or delayed HR responses, led to significant time wastage and operational bottlenecks.
HR departments were inundated with repetitive questions regarding leave policies, benefits, and compliance, diverting resources from strategic initiatives.
Employees required immediate access to accurate policy information to make informed decisions and maintain productivity.
A seamless, conversational interface was needed to improve the employee experience and encourage chatbot adoption.
DEVtrust implemented several innovative solutions to address these challenges
Fine-tuned a GPT model with comprehensive company policy documents, ensuring accurate and contextually relevant responses.
Developed a user-friendly web interface using React.js for the front-end and Node.js for the scalable backend.
Deployed the chatbot on a secure cloud infrastructure, ensuring high availability, scalability, and compliance with data privacy regulations with user authentication and authorization.
The AI-powered voice assistant delivered instant, accurate policy support, significantly improving employee satisfaction and reducing response times. It also lowered HR operational costs and enhanced overall productivity.
Provide real-time, AI-driven assistance to employees by answering queries related to company policies
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