TeleVisits

Revolutionizing Caregiver Support with AI-Enhanced IVR

Introduction

TeleVisits is a groundbreaking project designed to empower caregivers who lack access to smartphones or smart devices. By utilizing Twilio APIs and IVR (Interactive Voice Response) systems, DEVtrust developed an innovative solution that enables caregivers to track visits, provide feedback, and interact seamlessly. The integration of AI-driven technology has elevated the platform, offering a more creative and more intuitive user experience.

Challenges

At a Glance

Here are the challenges we encountered during the application’s development phase

1

Limited Device Access

Many caregivers lacked access to smartphones or internet-enabled devices, necessitating a more straightforward solution for task management.

2

Complex Navigation

Navigating traditional IVR systems often proved cumbersome and inefficient.

3

Feedback Management

Collecting real-time feedback from caregivers was difficult, especially in environments where digital tools were unavailable.

4

Accessibility

Ensuring an intuitive and user-friendly system for caregivers of varying technical proficiency.

Solutions Blueprint

DEVtrust implemented several innovative solutions to address these challenges.

AI-Based IVR Agent

  • Leveraged natural language processing (NLP) to create an AI-based IVR agent.
  • The AI agent enabled users to interact through spoken commands, bypassing the need for keypad inputs.
  • This feature allowed caregivers to access information, navigate options, and complete tasks in a conversational manner, improving accessibility and user satisfaction.

User Interaction

  • Designed an IVR system where users could interact using their phone's keypad or voice commands.
  • Caregivers navigated features effortlessly through simple number selections or spoken prompts.

Feedback Recording

  • Enabled caregivers to record comments during visits by speaking directly into their phones.
  • These voice recordings were securely stored and accessible to administrators for actionable insights.

Streamlining Fund Calculation

Automatic profit calculation and funds distribution using ACH as per the set schedule.

Visit Tracking

  • Integrated Twilio APIs to create a reliable and scalable system that logged and tracked caregiver visits.
  • Ensured that the platform operated seamlessly across all phone types, making it universally accessible.

Impacts &
Achievements

The implementation of solutions yielded impressive results.

Enhanced User Experience

  • The AI-based IVR agent transformed interactions into conversational experiences, resulting in a 65% increase in user satisfaction.
  • Caregivers with no prior technical expertise found the system easy to use and navigate.

Improved Accessibility

  • The ability to interact via voice or keypad made the system accessible to caregivers with varying levels of technical proficiency.
  • Caregivers without smartphones could now efficiently manage visits and provide feedback.

Streamlined Feedback Collection

  • Voice recording capabilities increased the quantity and quality of feedback, improving response accuracy by 70%.
  • Administrators gained a deeper understanding of caregiver activities and needs.

Optimized Visit Management

The integration of Twilio APIs ensured a robust tracking system, reducing visit reporting discrepancies by 50%.

Televisits' user-friendly interface

Below are images showcasing TeleVisits, an innovative solution designed to empower caregivers with seamless visit tracking and feedback through Twilio APIs, IVR systems, and AI-driven technology.

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